Expertise: Soft Skills
Experience: 20+ Years
She is a certified and experienced learning facilitator based out of Delhi/NCR, with over 2 decades of total work experience a blend of Managerial/ Leadership roles and Training and Development. A variety of Learning and Development initiatives experience of almost 14+ years.
Skills and Expertise
- Training and Development: Training Needs Identification, Content development and Delivery– Employee training, Trainers’/Academicians/Teachers’ Training, Management Development, Induction / Campus to Corporate programs, Competency and Role Analysis, Training Evaluation and Feedback.
- Behavioral and soft skills: Personal and Professional Skills for today’s competitive and customer centric environment, ranging from the right Attitude and Etiquette to Communication and Presentation, Leadership, Problem/Conflict resolution, Collaboration, People Skills, Sales/Negotiation, Visionary Leadership and Change, Customer Relationship Management, Branding and Loyalty Building, Work Life balance and many more.
- Education: Academic support to students, Aptitude Training for Competitive exams/ Life Skills/Professional Skills Training, Teachers’ Training, career coaching and counseling.
- Behavior analysis & Personality testing using psychometric tools: MBTI, FIRO-B, Johari Window, TKI -Conflict Resolution, Comprehensive Interest Profiling (CRS), State Trait Anxiety Test (STAT), Locus of Control, Leadership Scale, Projective Tests – TAT, WAT.
Have used a variety of self-assessment instruments in training sessions which helps participants get an insight into their personal and professional strengths and areas of improvements, and provides management, the right information about employee traits, competencies etc. for Leadership Development and Team Building.
- Counseling and Coaching – Individual- personal/ professional, interest profiling, career guidance and coaching, Voice Modulation coaching.
- Insurance: Operations and Training: – Principles and Practice of Insurance.
- 2013- Present: Independent Learning and Development Consultant
- 2005–2013- LIC Of India: Senior Faculty, Training and Development
- 1993-2005: LIC Of India (Managerial roles across functions and geography in Operations and Training)
- 1991-1993: Small Industries Development Bank of India (SIDBI) Managerial Roles in Operations/ Training)