Having conflict is common. But, what is conflict management? Is it easy to manage? In this article, we will focus on the basic understanding of conflict management.
“We don’t get harmony when everybody sings the same note. Only notes that are different can harmonize. The same is true with people.” – Steve Goodier.
Humans are one of the most intelligent beings on Earth. Their ability of cognition is one of the foremost and basic reasons for this intelligence.
However, the ability of a homo sapien to hold opinions and have different perspectives for the same points of focus is what gives us the superiority.
We, the humans, live in societies and work and function as groups. Taking into account the superior abilities in the field of cognition that humans hold, it should be of no surprise that many times individuals have a clash of opinions.
Ergo, humans tend to either agree or disagree, and there, my friends, arise conflicts.
- Conflict refers to any time you have opposing or incompatible actions, objective. Conflicts can be between two people, countries, groups, or even intra-personal.
Focusing on our binoculars towards the corporate world, multiple people are working in an organization.
The people come from various places with various degrees of and innumerably different morals, beliefs, attitudes, and value systems. Conflicts are bound to happen in such scenarios.
Now, we know what a conflict is. We also know why humans face conflicts.
The burning question that arises now is: how to manage conflicts? To get to the answer, we need to dive deeper into What is CONFLICT MANAGEMENT?
Conflict management is an important business and workplace skill that involves handling confrontations constructively and tactically. To survive in the corporate world with grace, you need many skills, and needless to say, Conflict Management is one among them. Do you know about other key employee skills?
The only aim of conflict management of organizational conflicts is to yield a positive result for the organization from the disagreements that occur between people in the workplace. Meanwhile, enhancing the learning and experience of choice overloading for the employees is also happening simultaneously.
Conflict management usually involves efficient communication, problem-resolving skills, and good negotiating capabilities.
A noteworthy aspect of “conflict management” is that the concept is often confused or used interchangeably with the concept of “conflict resolution”.
Let us take an example, shall we?
So, we have a conflict.
Case 1. Rudra is a 27-year-old content writer in a mediocre social media firm. Rudra wishes to write about the cyberbullying being faced by celebrities around the world. He believes that this would increase site traffic.
Case 2. Inayat is also a 27-year-old content writer in the same mediocre social media firm. She wishes to write about mental health awareness in the country. Inayat believes that her topic of the content would increase the site traffic.
These are the two cases in front of the editor who chooses one content, out of the two, to be published.
So, what is conflict management?
Here, conflict management is – to raise questions, communicate, analyze the likes, dislikes, views, and comments of the readers and choose the content which would attract the readers more. This can be done through data observation, debates, etc.
However, conflict resolution would be to reach a compromise and create a “win-win” or “lose-lose” situation for both Rudra and Inayat. That is possible through either publishing both the contents or not choosing both of these despite the content being worthy.
The sole purpose of conflict resolution is the reconciliation of the employees while the sole interest of conflict management is the best of the Organization.
So, this was about “what is conflict management?”. We will learn more about techniques for conflict management and types of conflict management in the next set of blogs.
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